Our Services
Supports that address the Social Drivers of Health for Individuals Across Northern California
Comprehensive Support Services
CSI delivers person-centered services designed to help adults achieve housing stability, improve health outcomes, and build pathways to independence through the Medi-Cal initiative, CalAIM. We serve individuals across Sacramento, Yolo, Solano, and Placer counties.
Housing Support Services
We help individuals and families navigate the path to stable housing through housing navigation, tenancy support, and ongoing assistance to maintain long-term housing success.
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Housing Deposits
We assist eligible members with security deposits, first and last month's rent, and other one-time move-in costs to help individuals transition from homelessness into stable housing.
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Housing Transition Navigation
Our team helps members locate and secure housing by conducting housing searches, assisting with applications, coordinating with landlords, and addressing barriers to housing placement.
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Housing Tenancy & Sustainability
We provide ongoing support to help members maintain their housing. This includes landlord communication, lease compliance support, budgeting assistance, and connection to resources.
Enhanced Care Management
Enhanced Care Management (ECM) is an intensive, whole-person approach to care coordination for individuals with complex health and social needs. Our care managers work closely with members to address barriers, coordinate services, and support long-term health and stability. ECM includes 7 core components:
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Outreach and Engagement
Proactive outreach to locate, contact, and engage members in services, meeting them where they are in the community.
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Comprehensive Assessment and Care Management Plan
Thorough evaluation of each member's health, behavioral health, and social needs, leading to an individualized care plan developed in partnership with the member.
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Enhanced Coordination of Care
Across physical health, behavioral health, and social service providers to ensure seamless, integrated care delivery.
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Health Promotion
Education and coaching to support members in managing their health conditions, building healthy habits, and making informed decisions about their care.
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Comprehensive Transitional Care
We assist with transitions between care settings, including hospital discharges, facility exits, and reentry from incarceration, to prevent gaps in care.
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Member and Family Supports
Documenting the member’s chosen caregiver(s) or family/support person and ensuring that the member and chosen family/support persons are knowledgeable about the member’s conditions.
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Coordination of and Referral to Community and Social Support Services
Connection to community resources including housing, food assistance, transportation, benefits enrollment, and other social services that address the whole person.
Rehabilitative Services
We provide personalized support to help individuals build daily living skills, manage health conditions, and work toward greater self-sufficiency. Our rehabilitative programs meet people where they are and focus on practical progress that leads to lasting stability
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Day Habilitation
Our day habilitation program provides structured activities and skill-building support for adults who need assistance developing daily living skills, social skills, and community integration abilities.
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Short-Term Post-Hospitalization Housing
We provide temporary housing for members discharged from hospitals or institutions who need a safe place to recover before transitioning to permanent housing.
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Recuperative Care
Our recuperative care services offer medical respite for individuals experiencing homelessness who need continued recovery support after acute medical care but do not require hospitalization.
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Sobering Centers
We provide a safe environment for individuals to recover from acute intoxication while linking them to ongoing treatment and support services.
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Sacramento
Yolo
Solano
Placer
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Adults experiencing homelessness
Adults at risk for avoidable hospital or emergency department visits
Adults with serious mental health or substance use needs
Adults transitioning from incarceration
Nursing facility residents transitioning to community living
Homeless families or unaccompanied youth
Who We Serve
FAQs
How do I access CSI’s services through Medi-Cal?
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CSI's Enhanced Care Management (ECM) and Community Supports are available at no cost to eligible Medi-Cal members. To access services, you can:
Contact your Medi-Cal Managed Care Plan and request a referral to ECM or Community Supports
Ask your primary care provider, social worker, or case manager to refer you
Call CSI directly at [phone number] and our team will help determine your eligibility and coordinate with your Medi-Cal plan
Connect with us through community partners, hospitals, or social service agencies
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Do I need a referral to get started?
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While referrals are helpful, they're not always required. You can contact CSI directly, and we'll work with your Medi-Cal Managed Care Plan to determine eligibility and authorize services. Self-referrals are accepted.
Which Medi-Cal Managed Care Plans does CSI work with?
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What happens after I’m referred?
CSI contracts with Medi-Cal Managed Care Plans serving Sacramento, Yolo, Solano, and Placer counties. Contact us to confirm whether we work with your specific plan.
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Who Eligible for Enhanced Care Management (ECM)?
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Who eligible for Community Supports (Housing Deposits, Housing Navigation, etc..)
You may be eligible for ECM if you are a Medi-Cal member with complex health and social needs, including:
Adults experiencing homelessness or housing instability
Adults at high risk for avoidable hospital or emergency department visits
Adults with serious mental health conditions or substance use disorders
Adults transitioning from incarceration
Nursing facility residents transitioning to community living
Homeless families or unaccompanied youth
Your Medi-Cal Managed Care Plan makes the final eligibility determination.
Community Supports are available to Medi-Cal members whose needs cannot be fully met through traditional medical services alone. Eligibility is determined through a comprehensive assessment showing that these services are medically necessary and cost-effective alternatives to hospital or institutional care.
Initial Contact: Our team will reach out within 24-48 hours to introduce ourselves
Comprehensive Assessment: We'll meet with you to understand your health, housing, and social needs
Care Plan Development: Together, we'll create a personalized care plan with your goals
Service Authorization: We'll coordinate with your Medi-Cal plan to authorize services
Ongoing Support: Your Care Manager will work with you to implement your care plan